Additional Driver
Rental conditions apply to all additional drivers. A fee of 13.00 EUR per day, with a 10 day maximum (130.00 EUR), including VAT, applies.
After Hours Service
Our key box is located next to the door of the branch
Age Requirements
To rent a vehicle, the renter must have held a full driving license for a minimum of 1 year for Mini, Economy and Compact (excl. Elite) vehicles. 3 years for Intermediate and Standard vehicles (excl. Standard Passenger Van) and Full Size Commercial Vans. 7 years for Compact Elite and Full Size vehicles, Standard Passenger Vans and Commercial Box Vans. 10 years for Premium and Luxury vehicles. The minimum age to rent is 18 years old. All drivers under the age of 25 will be subject to an additional daily charge.
Cross Border Policy
"If we give you written permission and you pay a fee, you may be authorised to drive and use the vehicle in the following countries: Andorra, Austria, Belgium, Denmark, Finaland, Germany, Great Britain, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, and Switzerland. The cross border fee of 55.00 EUR will apply for all cross border travels and is payable at the rental counter. Vehicles must be returned to mainland France. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and request authorisation. Any movement of the vehicle outside of pre-authorised countries will be in breach of the Rental Agreement and liability will be construed accordingly. Please note that we are unable to provide any additional equiment that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits, etc.) and this responsibility rests with the driver. Customers are therefore recommended to check any requirements in the country of destination or countries/regions the customer may travel through. A list of the mandatory requirements is available in websites such as the AA at: www.theaa.com"
Damage Waiver
Damage Waiver (DW) reduces the liability of the hirer in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the hirer has full liability for the vehicle. DW is available for purchase and reduces the applicable excess to zero for all cars and SUVs. For Small Cargo Vans, the excess can be reduced to 250 EUR, for Medium and Intermediate Cargo Vans, to 300 EUR and for Luton Cargo Vans with Tail Lift, to 350 EUR.If included in the reservation, the excess amount for each incident of damage is 1,700 EUR for Mini, Economy and Compact cars. For Intermediate Cars and Compact SUVs, it is 2,000 EUR. Standard vehicles, Minivans with up to 7 seats, and all small to standard SUVs have an excess of 2,500 EUR. Full-size SUVs, Elite, Premium and Luxury vehicles, and 9-seater People Carriers have an excess of 3,500 EUR.Small Cargo Vans have an excess of 1500 EUR, Medium and Intermediate Cargo Vans, 2500 EUR and Luton Cargo Vans with Tail Lift, 3500 EUR.Before purchasing DW, it is advisable to determine if the hirer's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If DW is declined, the hirer will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
"Damage Waiver does not exclude/reduce your liability for:(a) theft or loss of the vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference and the original keys; (b) damage to the vehicle caused by any breach of sections 3 and 4 of the Rental Agreement, including but not limited to: i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of France without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,(c) non-payment of the rental costs or additional costs(d) stolen or broken keys."
Debit Card Policy
All major debit cards issued by Visa or Mastercard are accepted for all car categories. Certain debit cards such as a prepaid card or a card issued by a neobank won't be accepted for the deposit. For further details, please contact the rental location.
Damage Dispute Resolution
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email fr.accidents@ehi.com.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. If you have reserved a one-way rental, this fee is listed in the reservation details and/or the Summary. If unscheduled, this fee will be listed on your rental invoice.
Exclusive Policy
Total charges include road fund license and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at time of rental. Additional surcharges may apply. Additional protection products may be purchased.
Excess Protection
"Excess Protection (EP) is an optional coverage available only if Damage Waiver (DW) is included in the rate. EP reduces the applicable Damage Waiver excess amount to zero for all cars and SUVs. For Small Cargo Vans the excess can be reduced to 250 EUR, for Medium and Intermediate Cargo Vans to 300 EUR and for Luton Cargo Vans with Tail Lift to 350 EUR.If EP is not included in the reservation, it is available for purchase. Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline EP but have purchased DW (or DW is included in your rate), you will be required to pay any applicable DW excess and seek compensation from your carrier. EP is not insurance.
Excess Protection Exclusions/Voids
"Damage Waver and Excess Protection do not exclude/reduce your liability for:(a) theft or loss of the vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference and the original keys; (b) damage to the vehicle caused by any breach of sections 3 and 4 of the Rental Agreement, including but not limited to: i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of France without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,(c) non-payment of the rental costs or additional costs(d) stolen or broken keys."
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 20 EUR. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Personal Accident/Effect Coverage Exclusion/Voids
PAI/PEC is subject to the terms, conditions, limitations, exclusions and exceptions of the PAI/PEC policy. You may request a copy of the policy from the rental branch where you enter into the rental agreement.
Personal Effects Coverage
Personal Effects Cover (PEC) is an additional protection available for purchase, which insures the driver's and passengers' personal effects, subject to the terms and conditions of the applicable policy. PEC will provide coverage for theft, damage, or loss of baggage, electronic and mobile devices, as well as protection for delayed bagged and loss of travel documents. PEC insurance coverage is limited to 50 days, regardless of the duration of the rental; charges cannot exceed 200 EUR. PEC coverage will be conditional on your compliance with the terms and conditions of the applicable policy. Please note that this is only a summary; for more information, please consult the policy documents.The coverage provided by PEC may be included in your existing coverage; renters are recommended to check their existing coverage to determine if it is adequate before purchasing PEC. Purchase of PEC is completely optional and not required to rent a vehicle.
Forms of Payment
We will conduct qualification checks on you, the hirer, according to our best practices prior to the commencement of your vehicle hire. Prepaid and Systematic Authorisation cards will not be accepted as part of our qualification checks, and you will be required to present a valid Visa, Mastercard or American Express credit card or debit card for pre-authorisation. The pre-authorisation will be for a value between €250 and €2 000 added to the full amount of the rental if not prepaid, depending on the rented vehicles category.
All cards used as part of our qualification process must be valid until at least one month after the return date of the vehicle. Cards not co-branded with Visa, Mastercard or Amex as well as cash, cheques, travellers' cheques and Eurocheques are not accepted for qualification at the start of the rental.
We accept all Mastercard, Visa and AMEX cards as well as cash at the end of car hire.
Roadside Protection
"Roadside Assisstance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (excluding the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the rental period may affect the protection available under RAP (see Exclusions section). Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier. "
Roadside Protection Exclusions/Voids
"RAP does not exclude/reduce your liability for:(a) damage, loss or charges due to running out of fuel more than once during the Rental period;(b) glass repair or glass repairment costs;(c) any charges in the event of non-payment of rental costs or additional costs;(d) damage or loss caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to: i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of France without our written permission,xi.overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation."
LTNT - Deposit Policy
For all vehicles of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers a deposit of 250 EUR is required.
Vans require a deposit of 500 EUR.
Compact Elite, Full Size SUVs require a deposit of 1000 EUR.
For Luxury and Executive vehicles, a deposit of 2000 EUR applies.
These vehicles may be rented with a credit or debit card issued by Visa, Mastercard or American Express – restrictions and additional requirements apply to debit cards.
All cards must be in the renter's name and be physically presented as contactless is not supported. Cash or prepaid cards are not accepted at departure.
LTNT - VRI
Not all Debit cards are accepted. Contact the rental location if you have any questions. Renters who wish to rent a Premium car should present a second card. A deposit of 1000€ will be taken on each.
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. Please note that not all types of debit cards are accepted. Contact the rental location if you have any questions. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving licence.Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):• If the licence is in a language other than that of the country in which you are renting, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.• If the home country licence is in a language other than that of the country in which you are renting, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic, etc.), an International Driving Permit is required.• If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case, the home country licence must also be presented.• Customers may not rent a vehicle solely with the International Driving Permit. The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification. All renters must provide a valid identity card or passport. All drivers must have held their full licence for a minimum of one year. All local renters must provide proof of home address in France with a utility or phone bill. Customers picking up a rental vehicle at an airport or railway station must provide a flight itinerary, boarding pass or train ticket showing arrival and departure. Local trains are not accepted for Parisian airports and railway stations. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.
Arrival Directions
Upon arriving at the Metz Station you will need to exit the station. Enterprise, National, Alamo is not located inside the TGV station. The office is located across the street and is less than 500 meters from the entrance and exit of the station. Enterprise, National, Alamo are serviced from the same office.
Important Branch Information
To rent a vehicle, the renter must have held a full driving license for a minimum of 1 year for Mini, Economy and Compact (excl. Elite) vehicles. 3 years for Intermediate and Standard vehicles (excl. Standard Passenger Van) and Full Size Commercial Vans. 7 years for Compact Elite and Full Size vehicles, Standard Passenger Vans and Commercial Box Vans. 10 years for Premium and Luxury vehicles. The minimum age to rent is 18 years old. All drivers under the age of 25 will be subject to an additional daily charge.
IMPORTANT WINTER DRIVING MESSAGE FOR FRANCE
A new law has come into effect for driving in snow and ice-prone areas of France. Every year from November 1 to March 31 on the roads of certain towns in France they must have winter tires fitted or carry snow chains or snow socks in their vehicles.
The driver is responsible for checking if they will be traveling in one of these areas and equipping their car accordingly. You can find out which areas are affected by this law on the French Government website at https://www.securite-routiere.gouv.fr/chacun-son-mode-de-deplacement/dangers-de-la-route-en-voiture/equipement-de-la-voiture/nouveaux.
Contact our branches to reserve snow chains or snow socks for your rental or select the items from the equipment options before confirming your reservation.
