After-Hours Pick-up Currently, pick-ups outside the opening hours are not offered at this location. After-Hours Return Vehicles can be returned outside the opening hours of this rental location. Please park the vehicle in a safe and secure designated parking space on level -4 of the Q Park parking garage, in area J. Make sure the vehicle is locked and ensure you have gathered all personal belongings before leaving. Place the keys in the drop box. The drop box is located next to the office door. No additional charges apply for returns outside the opening hours. Please note that if your after-hours return has not been pre-arranged with the branch, it may result in a €50 parking fee. The renter’s responsibility for the vehicle and rental charges end once an employee inspects the vehicle the next business day.

The minimum age requirement to rent all vehicles is 25. The maximum age to rent is 80. Renters between the age of 18 and 24 may rent all categories except Full Size, Premium, Luxury and Special. No additional fees apply to young drivers.

Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom and the Vatican (Area 1). Any islands are excluded from cross border travels. Travels to Norway and Sweden are only permitted between 1st May and 30th September. On request vehicles may also be driven in Croatia, Czech Republic, Poland, Slovakia and Slovenia (Area 2). Standard, Fullsize, Premium, Luxury Special vehicles as well as the brands Audi, BMW, Mercedes and Volkswagen are not permitted to go into Area 2. A surcharge of 5.00 EUR per day excl. VAT (21%) will apply for all cross border travels to Area 2. Prior authorization to leave the country with the vehicle is not required except when traveling to countries in Area 2. Driving the vehicle into any unauthorized country without prior authorization is a breach of contract and will require the customer to pay for all recovery expenses.

Arrange Online and Save Money and Time Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing. Collision Damage Waiver And Theft Protection (CDWTP) is an optional coverage which reduces liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate the deductible for the car categories Mini, Economy, Compact, Intermediate, Standard and Full-Size is 900 EUR, for the car categories Full Size SUV, Premium and Luxury is 1200 EUR and for Special vehicle category is 3000 EUR. This product only covers damages to the body of the vehicle. It does not cover roof, tires, or windows, broken/loss of keys, or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures, etc. is excluded from the damage cover unless a force majeure can be proved. Before purchasing CDWTP it is advisable to determine if the renter personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDWTP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWTP is not insurance.

Arrange Online and Save Money And Time Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing. Collision Damage Waiver Super Cover (CDWS) is an optional coverage which reduces the liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate the deductible for the car categories Mini, Economy, Compact, Intermediate, Standard and Full size is reduced to 450 EUR, for the car categories Premium, Luxury and Full-Size SUV it is reduced to 600 EUR and for the Special vehicle category the deductible is reduced to 1500 EUR. This product only covers damages to the body of the vehicle. It does not cover roof, tires or windows, broken/loss of keys, or contamination of fuel. Damage to the underbody and-or roof due to collision with bridges, tunnels, overhanging structures, etc. is excluded from the damage cover unless a force majeure can be proved. Before purchasing CDWS it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDWS is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWS is not insurance.

Arrange online and save money and time Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online, you benefit from the best pricing. Collision Damage Waiver Top Cover (CDWT) is an optional product which reduces the liability in the event of damage or theft of the vehicle when no responsible third party is identified. If purchased or included in the rate, the excess for all car categories is reduced to 0 EUR. This product only covers damage to the body of the vehicle. It does not cover the roof, tyres or windows, broken/loss of keys or contamination of fuel. Damage to the underbody and/or roof due to collision with bridges, tunnels, overhanging structures etc. is excluded from the damage cover unless force majeure can be proved. Before purchasing CDWT, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDWT is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWT is not insurance.

For all reservations, there is a lead time of 1 hour from the time the booking is made before it is confirmed. All vehicles will be held for up to half an hour after the scheduled pick-up time during opening hours. If you are running late, please contact the branch to make them aware.

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route, and car category. For all one-way rentals (domestic or international) authorization must be obtained either prior to arrival or at the rental counter. If the hirer returns the vehicle one way without authorization or returns the vehicle to any other location than the return location reflected on their rental agreement, an additional repatriation fee will be charged. Unauthorized international one-way drop-offs will incur a repatriation fee of €1200 (excluding VAT), in addition to the applicable standard one-way fee. Domestic one-way drop-offs are available between rental branches in the Netherlands. International one-way drop-offs are possible at selected Airports branches in Belgium, France, Germany, and Luxembourg only.

Rate includes Third party liability (SLP), basic roadside assistance and all mandatory taxes and surcharges. Unlimited kilometers are included except for rentals over 28 days where a daily limit of 100km applies.

As a customer, you can choose how to pay for fuel or EV recharging when returning the vehicle.You may refuel or recharge the vehicle to the same level as received at the time of rental. If you choose not to refuel or recharge the vehicle to the same level, you will be charged the local rate, which is typically above the local fuel price or kilowatt-per-hour price.Before the rental, you may opt to prepay for a full tank of fuel or battery charge. Prepay gives you two conveniences: You can avoid the hassle of refueling or recharging the vehicle before returning. You will be charged for the full tank of fuel or electric charge upfront at a competitive rate and you can return the vehicle empty.Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon/liter. Local fuel and kilowatt rates will vary by the area in which you are renting a vehicle. A full EV charge is considered above 80%. No refund will be offered for unused fuel or battery charge.

All-season tires are available to purchase at time of pick-up on a limited number of car categories between 1 November and 31 March for a daily charge of 25,00 Euro and maximum 250,00 Euro per rental. In cases of loss or damage a replacement fee of up to 3500,00 Euro applies. If travelling cross border all-season tires may be a legal requirement. Please check with the rental branch at time of rental.

All major credit cards, issued by either American Express, Mastercard, Visa and Diners Club are accepted. All cards presented must be in the renter's name and must be valid for the duration of the rental. Digital cards (Apple Pay/Google Pay etc.), travellers checks, prepaid cards, cash, debit cards and retail store cards are not accepted as methods of payment. A security deposit plus the estimated cost of the rental will be taken at the time of rental, or in the case of pre-paid reservations, a security deposit plus the total amount of ancillaries purchased at the counter. For Luxury and Special vehicles two major credit cards in the main driver's name are required for security purposes. The deposit amounts based on vehicle category and protection products selected/included are listed below: Mini, Economy, Compact, Intermediate and Standard vehicles categories: No Damage Waiver included or selected - Rental amount plus 600 EUR security deposit Collision Damage Waiver (CDWTP) or Collision Damage Waiver Super Cover (CDWS) - Rental amount plus 400 EUR security deposit Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 200 EUR security deposit Full Size vehicles category: No Damage Waiver included or selected - Rental amount plus 1200 EUR security deposit Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 600 EUR security deposit Premium, and Luxury Vehicles categories: No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 1200 EUR security deposit Special vehicle category: No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 5000 EUR security deposit These amounts will be held on the credit card until the vehicle is returned and the final rental charge is debited. Any charges for damages, fines, taxes, penalties and the related administration fees accrued during the rental period will also be debited from the credit card after the return of the vehicle. A security deposit plus the estimated cost of the rental will be taken at the time of rental, or in the case of pre-paid reservations, a security deposit plus the total amount of ancillaries purchased at the counter. For Luxury and Special vehicles two major credit cards in the main driver's name are required for security purposes. The deposit amounts based on vehicle category and protection products selected/included are listed below: Mini, Economy, Compact, Intermediate and Standard vehicles categories: No Damage Waiver included or selected - Rental amount plus 600 EUR security deposit Collision Damage Waiver (CDWTP) or Collision Damage Waiver Super Cover (CDWS) - Rental amount plus 400 EUR security deposit Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 200 EUR security deposit Full Size vehicles category: No Damage Waiver included or selected - Rental amount plus 1200 EUR security deposit Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 600 EUR security deposit Premium, and Luxury Vehicles categories: No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 1200 EUR security deposit Special vehicle category: No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Collision Damage Waiver Super Cover (CDWS) or Collision Damage Waiver Top Cover (CDWT) - Rental amount plus 5000 EUR security deposit These amounts will be held on the credit card until the vehicle is returned and the final rental charge is debited. Any charges for damages, fines, taxes, penalties and the related administration fees accrued during the rental period will also be debited from the credit card after the return of the vehicle.

All drivers must present a fully valid driving license. Electronic or digital driving licenses are not accepted. All drivers must have held their license for at least 1 year. In addition, all renters must present a valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.

Enterprise provides 24/7 Breakdown and Assistance Service to the customer. This service is handled by ANWB Roadside Assistance. Further information specific to the Roadside Assistance, including the 24/7 assistance telephone number, will be provided at the time of rental. Roadside assistance is provided with the rental free of charge in case of mechanical breakdown, not due to driver negligence of willful misconduct. Enterprise Rent-A-Car Roadside Assistance PLUS protection option: Roadside Assistance PLUS offers an additional cover for the call out costs* related to breakdowns caused by drivers fault; flat tire,battery, lost keys or keys locked in the vehicle, out of fuel, refueling wrong type of fuel or tire exchange*. *Excludes the eventual cost to repair the vehicle and any travel cost to exchange the vehicle. In order to benefit from this cover, Renter must make contact with the dedicated Breakdown and Assistance Service immediately after the occurrence of the incident. If the Renter does not contact the Breakdown and Assistance Service and if Renter initiates steps or make any disbursements without the prior consent, the Roadside Assistance PLUS coverage does not apply. A basic break down service is included in your rental to cover call out costs for mechanical faults. Roadside Assistance PLUS fee: EUR 6.50/day including VAT

All the vehicles in the enterprise fleet are insured against bodily injury and property damage that you might inflict on a third party as a result of an accident involving the vehicle. The amounts for such liability cover are available on request. In particular, you must comply with the rule concerning permitted destinations, as set out in the - General Car Rental conditions of Enterprise Rent - A - Car NL - in order to have the full benefit of the insurance provisions.

Arrange Online and Save Money and Time Limit your liability and avoid extra costs by choosing a coverage option. By choosing extra options online you benefit from the best pricing. Tires and Windshield Protection (TWP) reduces the liability in the event of damage to tires or windshields when no responsible third party is identified. If purchased or included in the rate the deductible for all car categories is 0 EUR. Before purchasing TWP it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If TWP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. TWP is not insurance.